FAQs

What are the delivery methods?

Orders are sent using Royal Mail.

Local delivery and collection is available in Ipswich. You can keep an eye out on our Facebook and Instagram pages for deliveries in other areas. 

Why do the candles/wax melts take a few days to make?

As the products are made using natural products the wax needs to cure longer than paraffin wax would. 

What is the best way to clean my burner?

Light a tea light, as soon as the wax begins to move gently remove the block from the burner, wipe with a clean cotton pad or tissue.

How do you use the carpet freshener and is it safe for children and pets?

Simply sprinkle the powder on the desired surface, leave for at least an hour (or longer for areas really needing a refresh!) then simply vacuum.

The product is safe to use in homes with both children and pets but is advised to close off the area. Although the products are safe, as everyone's skin type is different, some may experience an allergic reaction (just like with anything).

I have purchased a product for a special occasion, can I receive this sooner?

I am happy to get an order out as quickly as possible, please send me an email caleocandleco@gmail.com to discuss if you need your items before a certain date and I will try to accommodate as much as I can.

Refunds and Returns

We do accept returns on any unused product, to request a return (up to 7 days of receiving the item) simply send me an email stating what you want to return and the picture of its condition. 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once the item has been received back at HQ a refund will be issued. 

Damages

I will try my best to ensure there are no damages during post but sometimes these things do happen. If you have received a damaged order then please take a picture of the packaging and the damaged item so that a case can be opened with Royal Mail. I will send out a new item as soon as possible.

Please note that due to the nature of wax melts and their purpose, I will not refund or exchange any wax melts that have been damaged as it does not effect the use. 

Appearance

All of the wax melts are handmade due to this the, shades of colours & glitters may vary to those pictured but will always be as similar as I can.

Frosting

With the nature of a natural product, sometimes frosting can occur.

We try so hard to ensure this doesn't happen but sometimes it just does!

Don't judge a book by its cover, it may look slightly white and patchy in places but the smell, and beauty of the mica will still be there on burn :)

Type of wax we use

Our wax melts and candles are made from two different waxes.

I have spent a long time testing until I found a wax that I was happy to work with for both.

The wax melts are made from a special formulated soy wax pillar blend that makes it harder (more of a crunch when you snap and less likely to break in the post).
Smooth set pre and post burn
It has anti-sweating properties so you won't find moisture in the packaging. Amazing hot and cold scent throw and the wax remains hard, durable and smooth.

The Candle wax is made with a much softer wax, a beautiful and natural creamy soy finish and is formulated to retain a smooth and even surface.

The wax is made from natural soy bean and blended Coconut wax.

Customs and Import Tax

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs as this is completely out of my hands.